Website Privacy Policy

Our Privacy Policy sets out what we learn about you from your visit to our Website and how we handle the personal information you provide to us via the website. We will only collect data from you that enables us to provide our services, and keep the data for the shortest period possible.

The website dowgatecapital.co.uk is owned and operated by Dowgate Capital Ltd (“us”, “our” and “we”) which is a Privately limited Company registered in the UK with registered number 02474423. Dowgate Capital Ltd is authorised and regulated by the Financial Conduct Authority. Our registered office address is 15 Fetter Lane, London, England, EC4A 1BW.

ProStack, which is part of Sharpstack Hosting Limited, provides and hosts the website for us. Sharpstack Hosting Limited is ISO27001 certified and registered with the UK Data Commissioner and holds all the personal information we collect on our behalf within the EEA.

Terms of use

This Privacy Policy and our site Terms and Conditions (together with the documents referred to on them) confirm the terms and conditions (“Terms of Use”) on which you may make use of our Website, whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use the Website. By using our Website, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use please refrain from using our Website.

Privacy Policy

Dowgate Capital Ltd is committed to protecting your privacy. While the technology we use changes, our foremost concern is to protect your privacy. If you have any queries regarding this Privacy Policy or complaints about our use of your information please contact us at compliance@dowgate.co.uk and we will deal with your complaint or query in a timely manner.

Information which we collect about you

Currently the only personal information we request via the website is when requiring access to our research portal. We ask clients who register for this portal to provide us with personal information. The information collected is name, Company Name, Company address, email address and phone number.

We may also request further information from users so that we may provide them with access to other services. The information we request enables us to provide and monitor on-going use of those services.

Cookies

We use “cookies” and other types of tracking software in order to personalise your visit to our Website, customise our pages for you and enhance your experience by gaining a better understanding of your particular interests. A cookie is a message given to a web browser by a web server, which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user to be identified.

We may use the information provided by cookies to recognise and track which parts of our Website you visit when you are using our Website, analyse trends and general usage patterns, optimise our site, administer the site, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies.

If you wish, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to refuse to receive or send all cookies. You can also block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, please be aware that certain features of our site require the use of cookies in order to work effectively and if you do not accept cookies these features may not function correctly or at all.

If you register with us or continue to use our site, you agree to our use of cookies.

Some cookies last for a set period of time e.g. until you close your browser. Others may last indefinitely.

Your web browser should allow you to delete any cookies you choose and to prevent or limit the use of cookies.

Disabling cookies

You can manage your cookie settings by clicking the icon in the bottom right hand corner of the screen. You can also prevent the use of cookies by adjusting your browser settings.

Please be aware that some cookies are necessary for the website to function properly. If you disable these cookies in your browser, parts of the website may not work correctly. For more information about cookies, visit https://www.allaboutcookies.org/

Analytics

Our website uses Google Analytics to collect data and statistics about how our website is used e.g which pages our visited. This information is anonymous.

IP addresses

Our Website logs your IP address and other information about your computer for administrative and security reasons.

We do not gather any more information about you without your knowledge and active participation and permission than as is set out in this Privacy Policy.

What we do with your information

We use the information we collect from you:

• for everyday business purposes;
• to comply with relevant laws and regulations.

As our clients change the types and/or quantities of products and services they require, they may be asked to provide additional information in order to:

• establish identification;
• help protect from error and fraud;
• provide on-going services; and
• meet legal regulatory requirements.

Sharing information

We may collect, use or disclose information without client consent if we must:

• prepare a required risk management profile or must perform a necessary credit check; or
• disclose information in order to process client trades. For example, including but not limited to: disclosure to clearing agencies’ exchanges; our clearing brokers; clients’ “prime” brokers; or clearing agents or brokers used to execute.

By registering to use our site clients consent to their details being used by us and disclosed by us to the FCA if and when requested. Clients may withdraw their consent in writing at any time, provided no legal requirements exist to prevent this. However, if the clients do not consent to certain uses of information, or if they withdraw their consent (“opt out”), we may not be able to provide them a particular product or service.

How you can request access to your information

In accordance with your rights under the Data Protection Act, you may request the amendment of the personal information we hold. Clients may have access to their own account contact information (i.e. legal entity names and addresses, phone and fax numbers, email addresses, physical and trading addresses, contact names, etc.). Clients may check their account information for verifications, updates, corrections and to delete obsolete information. If you wish to obtain a copy of this information, update or correct your details or remove your personal data from our records, please contact us on compliance@dowgate.co.uk.

Security

We recognise the need to ensure that personal information gathered via this Website remains secure. Our Website has security measures in place to protect against the loss, misuse and alteration of the personal information under our control. We protect our clients’ privacy by:

• keeping client information and the business they do with us in the strictest confidence;
• controlling how we obtain, use and give out account information about our clients;
• respecting our clients’ privacy when marketing our products and services; and
• taking steps to adhere to our obligations and to protect our clients’ rights under data protection laws.

We take steps to protect our client’s information from error, loss and unauthorised access. Members of staff with access to client information are aware of the measures inherent in maintaining confidentiality.  ProStack adheres to industry standards in relation to security measures for protecting personal and client details.

Retention of information

We will only hold the minimum personal information necessary and for the minimum amount of time. We will only keep any information on record for the time period specified by law.

Updates to Privacy Policy

We may update this Policy at any time without notice. Any changes will be notified to you using the email address you have given us or by an announcement on this Website. Your continued use of this Website following the posting of changes to the Terms of Use will mean you accept these changes.

If you have any questions relating to this policy then please contact compliance@dowgate.co.uk

Last reviewed 30 January 2023